Aha! 💡

Tell us briefly what is happening and what you want to sort out. No perfect brief needed. Tell us what’s going on, and we’ll help work out the next step.

Start planning now, even if it is not the right time to sign. An early request for proposal gives us real offers and benchmarks. Our recommendation may be to act or wait; your current contract does not have to end first.

A recent bill, your current contract and its end date are a useful start. For several sites, add a site list and tell us what is changing. Let us know who approves the decision. We will help fill the gaps.

We compare the same usage and period, including the charges and assumptions behind the expected total cost. Then we weigh your priorities: contract flexibility, payment terms, metering, solar, billing and support. We explain the trade-offs and clarify material unknowns before you decide.

For household or small-business supplies, review one current invoice against the supported public offers. This flow accepts invoices only.

For supported large-business electricity offers, open the separate supplied-offer comparison with a recent bill, your retailer offers and a full year of interval data. It shows annual scenarios and flags missing or unconfirmed terms.

You decide whether to proceed. A review does not start a tender, accept an offer or authorise a switch.

The initial assessment is free. Before you proceed, we explain how we are paid, what the agreed service includes and any separate fees. Procurement, ongoing account support and specialist services can involve different arrangements. You should be able to assess the cost alongside the energy offers and the support you will receive. If the scope changes, the commercial arrangements need to be clear too.

No. A better outcome does not have to come with a different logo on your bill. We can include your current retailer in the comparison, and staying may be the right recommendation. We weigh the cost, terms, service and practical implications of a change. The recommendation needs to make sense for your business, whether it involves moving or staying put.

Yes. We can coordinate a portfolio across fuels, sites and contract types, while keeping the detail of each supply in view. Electricity and gas need their own analysis; sites can have different renewal dates, responsibilities and operating plans. We establish what belongs in the portfolio, what is changing and who needs to do what. The aim is one coordinated plan, with the exceptions made clear.

Tell us early, even if the plan is still taking shape. New sites, closures, different operating hours or a solar installation can change what you need from the contract. We check the relevant provisions and work through the implications with you and the retailer. Flexibility varies between agreements, so an assumption is not enough. The best time to discuss a foreseeable change is while we can still negotiate for it; if the contract is already in place, we establish the available options.

Send it through. The job is to get it fixed. We check the site, billing period, usage and charges against the agreement and supporting records, then take the discrepancy to the responsible provider. We keep the issue in view and check the response against the original problem. A query number is a starting point; a corrected bill, confirmed account change or credit needs evidence. We keep you informed about what is resolved and what still needs attention.

The bill shows what is being charged. The agreement explains the services, term, price adjustments and conditions behind it. We need both to assess the cost of staying or changing. If you cannot find the agreement, we can help identify who to request it from.

We check that rather than assume it. A separate metering agreement may have its own term and obligations. Tell us about the proposed retailer change so the supply and metering arrangements can be considered together.

The same meters, the same service scope and the same comparison period. Include ongoing charges, optional services you intend to keep, retailer supplementary charges where applicable and any one-off costs.