Metering

Metering. Made easy.

REQUIRED SERVICE. FAIRER COST. LESS DISRUPTION.

Keep the meter. Improve the deal.

Metering is compulsory for large-market electricity customers in the National Electricity Market (NEM). Our focus is simple: reduce the cost through fair, transparent fees, and avoid unnecessary meter changes.

Start with the Metering Coordinator you already have. Where the existing meter remains suitable and compliant, retaining the coordinator can keep it in place, avoiding replacement, site work and a potential outage. High metering costs can often be solved by changing the commercial arrangement, without changing the hardware.

We check the full cost, including provider charges, our disclosed remuneration, retailer supplementary charges and any exit fees. Optional services stay optional. A Direct Metering Agreement (DMA) should make the price, inclusions and commitment clear.

Data access alone is not a reason to accept high metering fees. Your retailer may already provide the data and reporting you need at no extra cost. We check that first.

Extra portal access can be inexpensive. Our Intellihub arrangements have included access at $65 per NMI per year, excluding GST, with Mondo and PLUS ES options available at a similar cost or less. We confirm the current fee, availability and scope for your site before recommending an add-on.

The value is in what you do with the information. With your authority, we can request interval data and invoices from your current or previous retailer, produce reports and turn the findings into practical actions. Then we work with you on implementation and follow-through.

More charts are not the objective. A clearer decision, a useful change and someone helping you see it through are.

A row of digital electricity meters — More than the meter.
Understand the service, the agreement and the complete cost.

Behind the charge.

If your business has a separate metering charge, establish what it includes before comparing prices. The meter service, data services, additional reporting and retailer supplementary charges may appear in different places. A lower quoted fee is only useful when the service scope and the cost of changing are understood.

This guide focuses on commercial metering arrangements. Your options depend on your customer classification, jurisdiction and existing agreements. The National Electricity Rules include provision for a large customer to appoint a metering coordinator. That does not remove its existing contractual commitments. See AEMC clause 7.6.2.

Six useful checks.

Find the complete cost. Read the metering line on your electricity bill and any separate provider invoices. Establish the units, number of meters, billing period and GST treatment.
Obtain the agreement. Check the start and end dates, renewal arrangements, escalation, service inclusions and any early-termination calculation.
Separate necessary and optional services. Identify data access, reporting and other services. Understand what would be lost if an option were removed.
Compare the same scope. Ask whether the quoted price includes all ongoing charges and whether your retailer adds a supplementary fee. Check installation or site-work costs separately.
Plan the transition. Confirm responsibilities, dates and whether any physical work or interruption is required. Do not assume a new signature cancels the old agreement.
Check the bills afterwards. Verify the effective date, new rate, any credits and whether old charges have stopped. Track queries through to resolution.

What to bring.

A recent electricity bill and any separate metering invoices.
Your existing metering agreement and its expiry date.
The proposed quote, including its service schedule and all charges.
The sites or meters included and any planned changes.

The Australian Government’s guide to understanding a large-user energy bill provides broader context for the different charge components.

Frequently asked questions

1.Where do we start?

Tell us briefly what is happening and what you want to sort out. No perfect brief needed. Tell us what’s going on, and we’ll help work out the next step.

2.Why do you need the agreement as well as the bill?

The bill shows what is being charged. The agreement explains the services, term, price adjustments and conditions behind it. We need both to assess the cost of staying or changing. If you cannot find the agreement, we can help identify who to request it from.

3.Does changing my electricity retailer end the metering agreement?

We check that rather than assume it. A separate metering agreement may have its own term and obligations. Tell us about the proposed retailer change so the supply and metering arrangements can be considered together.

4.What belongs in a like-for-like comparison?

The same meters, the same service scope and the same comparison period. Include ongoing charges, optional services you intend to keep, retailer supplementary charges where applicable and any one-off costs.

More FAQs (3)Fewer FAQs

5.Is the lowest annual fee always the best option?

No. We also consider the commitment, service inclusions, transition costs and what happens if your needs change. A cheaper year can be an expensive decision if the other conditions do not suit the business. We work through the terms before recommending an option.

6.Could there be charges for site work or a missed appointment?

There may be, depending on the agreement and the work required. We check access requirements, installation, travel, after-hours work and other additional services with the provider. Knowing who can open the meter room is a surprisingly useful part of the commercial review.

7.How do we know the change has been completed correctly?

We seek the relevant provider confirmations and check the subsequent bills against the agreed scope, rate and effective date. We also look for old charges that should have stopped and any adjustments still outstanding. The paperwork and the billing need to tell the same story.

PREFER TO DO IT YOURSELF?

Check out our useful guides

Compare offersPut rates and contract terms on the same footing.Coming soon

Choose a brokerAsk the right questions before you appoint one.Coming soon

DIY MeteringUnderstand the charges and agreements behind them.

Check your billsMatch charges to your contract and usage.Coming soon

Network chargesSee what drives your tariff and demand costs.Coming soon

You made it this far.

Coffee’s on us.

A real coffee, in person. Print your IOU and bring it along when we meet following a genuine enquiry.
But first, what’s the problem? Let’s work through it.

Let’s solve it Download your coffee IOU

A4 PDF · Print one-sided · Fold into three

Let’s connect.

Questions? Concerns?
Let’s get to work.

Bring the bill. We’ll bring the questions.

Email your recent electricity bill and any metering agreement to hew@gobulk.com.au, or call 1300 462 855. Tell us your preferred contact name and number.

We’ll confirm the scope and fees before proceeding.