1.Where do we start?
Tell us briefly what is happening and what you want to sort out. No perfect brief needed. Tell us what’s going on, and we’ll help work out the next step.
THE WORK BEHIND THE PEACE OF MIND
Someone has to join the dots.
A new site opens. A bill goes missing. An account query comes back for the third time. Before long, your team is managing the energy portfolio between everything else. We bring the records, people and follow-through together, so you know what needs attention, who is handling it and what happens next.
We start by working out what is actually there: your sites, accounts, agreements and responsibilities. Which sites are still operating? Who holds each account? What information is missing? We compare the records with the business as it stands today. A spreadsheet is useful. Knowing whether it is right is rather more useful.
Then we put the work in order. We agree the priorities, identify what each person or provider needs to do and establish the checks that will show it has been done. That can mean reconciling a site list, arranging access to billing data, coordinating a new account or helping your team understand a changed process. Each task needs more than a place in someone’s inbox.
The process has to keep up with the business. Sites open and close, people change roles and providers change their requirements. Clear instructions, careful handovers and checks at the right points help stop yesterday’s process becoming tomorrow’s problem. We agree the support your team needs and adjust the approach as the work develops.
And we follow through. Asking for a correction is not the same as receiving a corrected bill. Changing one record does not mean every provider has caught up. We check the response against the original problem, keep outstanding actions visible and explain what is resolved and what still needs work. The aim is fewer loose ends, and less of your day spent chasing them.
Followed through.
From the first question to the action that resolves it.
Frequently asked questions
2.What if our records are a bit of a mess?
Start with what you have: a bill, a site list and the last useful email. We establish which records are reliable, what is missing and what needs attention first. Tidying everything before asking for help would rather defeat the purpose.
3.Can you work with our finance and property teams?
Yes. We agree who supplies information, who approves changes and who needs the outcome. Shared registers, reporting, practical guidance and training can form part of the agreed scope. Clear responsibilities save a great deal of forwarding the same email.
4.What do you actually check on a bill?
Within the agreed scope, we check account details, dates, usage and charges against the contract and supporting data. If something looks wrong, we investigate. A difference is a question to answer before it becomes a saving to announce.
More FAQs (4)Fewer FAQs
5.Can you help with new sites, closures and changes of responsibility?
Yes. Tell us the site, the intended date and what is changing. We establish the account and supply arrangements, identify the information the provider needs and follow up its confirmation. A handover is easier when the right entity, dates and contact details are settled at the start. Where they are not, that is part of the work.
6.A bill is in our payment report. Why is there still a reminder?
Those are two facts to reconcile. We can trace the invoice through the report, work with your team to establish its payment status and ask the retailer to check its account records. Appearing in a report does not prove payment, and receiving a reminder does not prove your team missed it. We check before choosing a culprit.
7.What if a problem involves several teams or providers?
We separate the actions and keep track of who owes the next response. A correction in one place can leave something else outstanding: an account update, a revised bill, a credit or confirmation from another provider. We check each part rather than treating the first reply as the finish line.
8.How do we know an issue is finished?
We check the action against the problem: the revised bill, the credit, the corrected account or the provider's confirmation, as appropriate. If part is still open, we say so and keep the next step clear. A reply is useful. A resolution is the point.
PREFER TO DO IT YOURSELF?
Check out our useful guides
PREFER TO DO IT YOURSELF?
Check out our useful guides
You made it this far.
Coffee’s on us.
A real coffee, in person. Print your IOU and bring it along when we meet following a genuine enquiry.
But first, what’s the problem? Let’s work through it.
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Let’s work through it.
Email hew@gobulk.com.au or call 1300 462 855. Tell us what you need, your preferred contact and any renewal date. Attach documents you choose to share in your own email app.
We’ll confirm the scope and any fees before proceeding.